Warranty terms

  1. HPRT HK agrees to provide maintenance and warranty services for HPRT printer products ("Products") in accordance with the following terms and within the valid warranty period.
  2. In order to ensure that customers enjoy a complete warranty period, customers must present the original proof of purchase (i.e. official receipt or proof of delivery) when using this service as a reference for the relevant warranty period, otherwise the customer agrees that HPRT HK will Delivery date or maintenance registration record to provide service.
  3. The company is responsible for the effective warranty period, if any part of the machine is damaged and needs to be replaced or repaired, it will not charge any fees, except for the connection line/accessories and the body shell of the machine
  4. The user shall bear the repair cost in the following cases:
    (a) Damage caused by water, fire, accident, negligence, improper use or abuse, input of improper voltage, normal wear and tear over time, and any unauthorized repair or modification.
  5. If the product is found to be defective in material or workmanship or does not meet its production specifications during the warranty period, HPRT HK can provide repair services to customers without charging labor costs and parts repair fees, but customers must During the period, bring the product to HPRT HK service center for maintenance.
  6. In case of any dispute, HPRT HK reserves the right of final decision. All parts removed from this product are owned by HPRT HK. HPRT HK may use new and/or after repair by the manufacturer for warranty repair and product replacement. Even if HPRT HK repairs or replaces the product for the customer, the original warranty period will not be extended.
  7. This warranty service does not apply if the product is used together with other accessories, other products, accessory or peripheral instruments and the product fails, or if HPRT HK believes that the product itself is not defective. If the original serial number attached to the product is deleted or removed, this maintenance service commitment will also become invalid.
  8. The rights and interests of this warranty service are not transferable.
  9. This warranty service is only applicable in Hong Kong and Macau, not applicable/equivalent to overseas warranty.
  10. All warranty repair services provided by HPRT HK will be provided in accordance with the repair service terms in effect at the time of warranty.